Consumer rights · Refunds · Transparency
Refund Policy
We aim to be clear about money: when it's refundable, how it's returned, and how long it takes. The cancellation window on each listing always wins over the summary below — check it before you book.
Last updated: 11 June 2026
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Cancellation Policy
Each listing carries one of three cancellation policies, surfaced on the listing page itself and in the booking confirmation email:
- Non-refundable (default). The booking is locked in once confirmed; the dates aren't refundable.
- Flexible 48 hours. Cancel at least 48 hours before check-in for a 50% refund. Within 48 hours, non-refundable.
- Flexible 30 days. Cancel 30 days or more before check-in for a 100% refund. From 30 days to 48 hours before, 50%. Within 48 hours, non-refundable.
The policy on the listing page always wins over the summary on this page — check it before you book.
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Force Majeure
We may refund in full — regardless of policy — when the cancellation is driven by force majeure: documented illness, visa denial, natural disaster, government travel ban, airline strike. We'll ask for a supporting document and apply the policy in good faith. If you think force majeure applies, message us on WhatsApp before the check-in window opens.
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Host-Initiated Cancellation
We may cancel any reservation at any time and for any reason. Where we cancel, you receive a 100% refund of the Total paid to the original payment method — regardless of the per-listing cancellation policy and regardless of how close to check-in the cancellation occurs.
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Double-Booking Resolution
If a date conflict arises across our connected channels (for example, the same dates are accepted on both Airbnb and tinylivingapartments.com before the calendars synchronise), we may cancel any one of the conflicting bookings at our sole discretion to resolve the conflict. The cancelled booking is refunded in full to the original payment method.
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How Refunds Are Returned
Stripe (card / Apple Pay / Google Pay / Link): refund goes back to the original payment method. We release it in real time — once it's out the door it's up to your card company / bank to post the credit. In practice it usually takes a few days for the funds to reappear on your statement.
Bank deposit (NPR): refund is sent to the Nepali bank account you supplied at checkout. We initiate it in real time; local NCHL networks usually take a few days to clear the funds into your account. Inter-bank fees (if any) are deducted from the refund — you'll see the deduction line on the refund email.
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Security Deposit
The refundable security deposit is returned in full when the home is left in good condition with no damaged or missing items, the cleaning rules are honoured, and the house rules were followed for the duration of the stay. Release happens by 8:00 PM on your check-out day after we've inspected the apartment. Stripe-paid deposits are voided on the card hold in real time; bank-deposit guests receive a transfer back to the refund account they supplied at booking, using the reference shown on the refund email. Once we've released the funds your bank usually takes a few days to make them available again.
Where damaged or missing items apply, or where cleaning / house rules weren't followed, we'll send an itemised list with photos before charging — you'll always have a chance to review.
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No-Show
Once your check-in date has passed without us hearing from you, the booking is non-refundable. If a documented delay made you miss check-in (flight cancellation, hospital admission), message us before the check-in date and we'll handle it as force majeure. After the check-in date passes there's no refund — even on a flexible policy.
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Booking Changes
Date changes are subject to availability and any rate difference. If the new dates are cheaper we refund the difference using the rules above; if they're more expensive, you pay the difference at confirmation. Increasing guest count after booking may attract the per-night extra-guest fee — set out on the listing page.
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How to Request a Refund
Open your booking page (link in your confirmation email) and tap Cancel booking, or message us on WhatsApp at the number on the booking page. We confirm in writing and start the refund the same day — the bank/Stripe processing time is the variable part.
Refund Questions
See Terms and Conditions for the full legal text, or message us via the Contact page. We're based at Lwohiti Galli, Kathmandu 44600, Nepal.